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SmartCash II
P2801L AutoDepot
H90
K20 Banking Kiosk
P3280 DropDown Kiosk
P3300
H22L Dispenser
E300L
H68NL Recycler
Consulting
Maintenance
Training
SMARTserve
Consumer Services
Consumer Services
Call Centres
Smartec Utilities
Call Centre Services
Competing to attract new customers and retain existing ones
in today’s fast-paced, highly competitive markets requires many things; one of
the most critical being the quality and efficiency of every customer
interaction. Proactive management of these interactions is the key to
customer-focused performance management, ensuring that end-to-end customer
experience is as positive as possible.
In order to achieve this level of exceptional service, our support operation
provides the following:
Inbound
Call logging
Problem resolution
Feedback
Monitoring
Outbound
Client satisfaction surveys
Client service reports
SLA monitoring and compliance