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Maintenance Services

At Smartec, we believe in maintaining high availability levels and maximising our customers’ return on investment. Consequently, we offer a range of standard product maintenance and repair services. Our maintenance services are delivered by direct service operations, ensuring your business objectives are fulfilled effectively and efficiently.

Smartec’s service professionals understand the commercial, operational and financial consequences that businesses have to suffer if systems are unavailable or operating below their target efficiency. As a result, fast, effective and reliable on-site maintenance services driven by highly trained field-based personnel are essential. To keep your equipment functioning at its optimum performance level, our field engineers perform both preventative and corrective maintenance on the full range of products and on behalf of third party manufacturers.

Comprehensive maintenance contracts guarantee competent response and repair times. These agreements are supported by preventative maintenance programmes, full help-desk support and on-site services. This call management combined with proficient systems monitoring protect the technology investment and extend the life of the product. By maximising the product availability, the end user’s experience is improved.

In the event that customers have non-standard requirements for service and support, an extended warranty programme may be suitable.